Driftbloom is the trading name of GLOBAL TECH BFD LTD (Company No. 15445491), registered at 21 Daisy Street, Bradford, West Yorkshire, BD7 3PL, United Kingdom, directed by Imran Tariq. This policy explains the three separate rights you have when returning goods bought from us. Contact us any time at hello@driftbloom.co.uk or +44 7446765677.
1. Our 30-day returns promise (commercial policy)
If you change your mind for any reason, you may return your order within 30 days of delivery for a full refund of the price paid. Goods should be unused, complete and in their original packaging. You arrange and pay for the return shipping for change-of-mind returns; we recommend a tracked service. This 30-day promise is our own commercial policy and is in addition to — never instead of — your statutory rights described below.
2. Your 14-day statutory cooling-off right (Consumer Contracts Regulations 2013)
Because you buy from us at a distance, you have a legal right to cancel your order for any reason within 14 days of the day you receive the goods. To cancel, tell us clearly in writing (an email to hello@driftbloom.co.uk is enough) within the 14 days, then send the goods back within 14 days of telling us. We refund the full price plus the cost of standard outbound delivery within 14 days of receiving the goods back or receiving proof that you have sent them, whichever comes first. We may reduce the refund only where the goods have been handled beyond what would be permitted in a shop.
3. Faulty goods (Consumer Rights Act 2015)
If your item is faulty, not as described, or not fit for purpose, different and stronger rights apply. Within 30 days of delivery you may reject the goods for a full refund. After 30 days and up to six months, you are entitled to a repair or replacement, and if that fails, a refund. For all faulty-goods returns, we pay the return shipping cost — contact us first and we will provide a prepaid label or reimburse your postage. These rights are statutory and are never limited by our commercial policy.
4. How to start a return
- Email hello@driftbloom.co.uk with your order number and let us know whether it is a change-of-mind return or a fault.
- We reply within one working day with the return address and, for faulty goods, a prepaid label or postage reimbursement arrangement.
- Pack the item securely, ideally in its original packaging (the levitation base contains magnets and electronics and should be padded).
- Send the parcel and keep your proof of postage.
- We process your refund within 14 days of receiving the goods (usually much sooner), to your original payment method.
5. Items that arrive damaged
If your order arrives visibly damaged, photograph the parcel and contents before disposing of any packaging and contact us within 48 hours. Damage in transit is treated as a faulty-goods case: we pay the return (where a return is needed) and will send a replacement or issue a full refund, whichever you prefer.
6. Refund timing and method
Refunds are always made to the original payment method. Once processed on our side, card refunds typically appear within 5–10 working days depending on your bank. We never issue refunds by any other channel, and we will never ask you for card details by email or phone.
Nothing in this policy affects your statutory rights. Last updated: July 2026.
